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Payment, Refund, and Cancellation Policy: All payments for dive packages are non-refundable upon guest pick up or guest arrival at the resort. The package costs and arrangements cannot be diverted to any change in activities, other arrangements, materials, or transfer to a different person. Any form of down payment, or advanced payment with or without a receipt is non-refundable and will be forfeited on no-show or cancellation of reservations less than one week (7 Days) of your schedule. Unpaid packages and scuba dive courses that have been started already must be paid in full upon guest checkout. The full amount of the package (online payment) will be refunded if the resort selected is full or no vacancy on the date you choose to reserve. If we caused the problem or due to any circumstances, we will refund the package or prepayments in full for an activity that was not done inside the package. In case of any flight cancellation upon arrival or any emergency, we will refund 50% of your deposit. In case of calamity happen to the ongoing package we will refund the unused package 50%. In case of a pandemic that has been officially declared by the WHO - World Health Organization, all deposits, and prepayments are forfeited on lockdown.